Refund & Exchanges

Products may be returned within the first 14 days from the date of purchase.   Products must be in their original packaging, unused and re-saleable condition. Strictly no exchanges.

We cannot refund any goods that have been opened or used or returned in a resealable condition.

Please note, you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

We advise you to retain your proof of postage, as we cannot be held responsible for packages that are damaged or lost in transit.

Once we have received the goods and they have been checked thoroughly, you will be credited within 7 working days.

Contact Us
Contact us through our email claire@thelashhause.co.uk or using our contact us form.
Can You Wear Mascara With False Lashes?
Please avoid ANY mascara when having false lash extensions. These will ruin your lash extensions and cause them to fall out.
How Long Until I Can Get My Eyes Wet?
You cannot get your eyes wet for the first 24 hours after the initial treatment, when bathing or showering try to avoid excess steam by leaving the door or window open an not having the temperature too hot.
How Long Do My Lashes Last?
Lashes last between 2-5 weeks depending on your aftercare.
Aftercare
Please ensure your lash extensions do not come in contact with water for 48 hours. Brush your lashes daily. Ensure you use no oil-based products on or near the eyes. Please use an oil-free makeup remover or cleanser. Clean your lashes 3/4 times per week to increase retention rates. Do not pick or pull your lashes. Book infills to keep your lashes fresh.
How To Clean Your Lashes?
Pump a small amount of Lash Cleanser or baby shampoo and water into container lid, dip and coat silicone brush with foam, run brush gently through the top and under lashes to clean. Rinse silicone brush with water and run through lashes to remove foam wash, continue until foam wash is removed. Use a silicone brush to style lashes as needed. Repeat 3/4 times per week.
What Is Russian Volume?
Russian Volume is 2-8D on your natural lashes. It creates a fluffy and full look. Try out our Kylie style to add some whisp into your life!
What Is Classics?
These are 1:1 applications on your natural lash. We place one cashmere on one of your natural lashes, creating an enhanced look.