Terms & Conditions

Deposits: All deposits for training courses and masterclasses are non refundable under any circumstances. By purchasing the deposit you accept and agree this is non refundable or transferable to any date. 

Can I cancel or amend my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed. This includes any address changes or wanting to cancel the order. You’ll need to place another order or return any unwanted items.

How long does it take for a response?

We aim to get back to you ASAP although please allow up to 72 hours for a response as some times we are very busy! We really appreciate your patience.

Delivery:

DPD next day delivery service if ordered before 1pm mon-thurs is aimed for delivery by close of play next business day however sometimes due to unforeseen circumstances DPD orders may take longer. Scottish and northern Irish DPD 'next day' delivery orders usually take 2 business days but again due to unforeseen circumstances may take longer.

For Saturday DPD delivery the cut off is 1pm on Friday.

Standard Delivery is done through royal mail and usually takes 2- 5 business days for delivery however can in extreme circumstances can take up to 10 business days.

Refund & Returns:

You have 14 days from receiving your goods to notify us if you would like to return or exchange goods ordered. You then have 14 days from notifying us to return the goods.

Due to hygiene reasons all products must be returned in its original/ unopened packaging. We will not refund any goods that have been opened, items must be returned with seal intact. Glues and liquids are non refundable or exchangeable.

In the event that a product received is faulty or damaged we can of course exchange or refund this for you. You must notify us within 28 days of receipt and once the return is received, inspected and deemed faulty we can then either issue a refund or exchange.

Any FREE products received along with our with our BUY 4 GET 1 FREE offer are non refundable or exchangeable. 

Outlet lashes as per description when ordering are non refundable or exchangeable. Items brought in our sale are non refundable.

Orders purchased with a gift card are non refundable.